Return and Refund Policy

Refund Policy for Mi Nidow

Last Updated: 6th October 2023

Thank you for shopping at Mi Nidow. We value your satisfaction and want to ensure that you have a positive shopping experience with us. Please review our refund policy below.

1. Refund Eligibility:

  • We offer refunds for eligible products within 30 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received.

2. Non-Refundable Items:

  • Certain products may not be eligible for refunds, including but not limited to personalized or custom-made items, digital downloads, and perishable goods.

3. How to Initiate a Refund:

  • To request a refund, please contact our customer support team at info@minidow.com within the specified refund period.
  • Provide your order number and a detailed explanation of the reason for your refund request.

4. Refund Processing:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 15 days.

5. Return Shipping:

  • You will be responsible for paying for your return shipping costs. Shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.

7. Late or Missing Refunds:

  • If you haven’t received your refund within the specified time frame, please first check your bank account. Then, contact your credit card company or bank, as there may be processing time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@minidow.com.

8. Changes to This Policy:

  • We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information:

  • If you have any questions or concerns about our refund policy, please contact us at info@minidow.com.